Return Policy

1. Scope

This Return & Dispute Policy (“Policy”) applies to all wholesale purchases made through United Sourcing Inc.’s website, https://www.unitedsourcingintl.com/ (the “Site”), by business buyers (“you” or “Buyer”). This is a business-to-business (B2B) policy – it is not a consumer return policy. This Policy supplements, and should be read together with, the Site’s Terms of Service.

2. General Rule: Sales Are Final

As stated in the Terms of Service, all sales made through the Site are final. This Policy does not create a general right to return goods for convenience, change of mind, or because the goods later become restricted for resale on a third-party marketplace. This Policy addresses only the narrow process described below for reporting a problem with an order shortly after receipt.

3. 48-Hour Reporting Window

You must report any issue with an order – including but not limited to damaged goods, defective goods, incorrect items shipped, or missing items – within 48 hours of the date the order is received (“Receipt”). Claims submitted after this 48-hour window will not be eligible for any remedy under this Policy, and the sale will be treated as final and non-refundable in accordance with the Terms of Service.

4. How to Report an Issue

All issues must be reported directly to United Sourcing Inc. – do not attempt to initiate a return, chargeback, or dispute through any third-party platform or payment processor before contacting us first. To report an issue, contact us at support@unitedsourcingintl.com within the 48-hour window and include:

Your order number and date of purchase
A description of the issue
Photographs or other documentation supporting the claim, where applicable

5. Resolution Process

This is a business-to-business relationship, and resolutions are handled on a case-by-case basis rather than through an automatic self-service return or refund. Once we receive a timely report, we will review it and contact you directly to advise how to proceed. Depending on the circumstances, resolution may include a replacement, store credit, partial credit, or another remedy at our discretion. Submitting a report under this Policy does not guarantee a refund, return, or any specific outcome.

6. No Unauthorized Returns

Do not ship goods back to us without prior written authorization. Goods returned without authorization may be refused or may not be credited to your account.

7. Marketplace Restrictions

Consistent with the Terms of Service, we are not responsible for goods that become restricted for sale on Amazon, eBay, Walmart, Etsy, or any other e-commerce platform after your purchase, and such restrictions are not, by themselves, grounds for a return, credit, or refund under this Policy.